Customer Information protection policy

Thank you for visiting the website operated by Green Joy Co., Ltd. We respect and are committed to protecting your privacy. Please read the version Consumer privacy policy below to understand more about our commitments to respect and protect the rights of visitors.

Protecting consumers' information and building your trust is very important. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect necessary information related to the purchase and sale transaction.

CONSUMER PERSONAL INFORMATION PROTECTION POLICY

Consumers or Customers will be required to fill in all information in the form fields available on Website greenjoystraw.com such as First and last name, address (home or office), email address (company or individual), phone number (mobile, home or office), credit card details (which type of and credit card number, CVC code, expiration date, cardholder name) and to the extent possible, options… This information is required to place and complete the Customer's online order (including sending an order confirmation email to the Customer).

1. PURPOSE OF COLLECTION OF PERSONAL INFORMATION OF CONSUMERS

Provide services to Customers and manage and use the personal information of Consumers for the purpose of managing the database about Consumers and promptly handling arising situations (if any).

2. SCOPE OF USE OF PERSONAL INFORMATION

Website greenjoystraw.com use the information provided by the Consumer to:

• Providing services to Consumers;

• Send notices about information exchange activities between Consumers and Green Joy

• Preventing activities that destroy, take over the User's user account, or impersonate the Consumer;

• Communicating and resolving complaints with Consumers;

• Confirm and exchange information about Consumer transactions at Green Joy

• In case of request of a competent state management agency.

3. PERSONAL INFORMATION STORAGE TIME

There is no time limit except in case the Consumer sends a cancellation request to the Management Board or the Company is dissolved or bankrupt.

4. PERSONS OR ORGANIZATIONS MAY BE ACCESSED TO CONSUMERS' PERSONAL INFORMATION

Consumers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

• The Company Board.

• Third-party service integration with the Website greenjoystraw.com

• Event organizers and sponsors

• Competent state agency in case of request as prescribed in operating regulations

• Market research company

• Financial advisor, legal and audit firm

• Complainant proves the consumer's violation

• At the request of a competent state agency

5. ADDRESS OF INFORMATION COLLECTION AND MANAGEMENT UNIT

Greenjoy Co., Ltd

• Address: Office 02, 8th Floor, Pearl Plaza Building, 561A Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam.

• Phone:+84(0)778107721

• Email: info@greenjoystraw.com

6. MEDIA AND TOOLS FOR CONSUMERS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION DATA

Consumers have the right to self-check, update, correct, or cancel their personal information by logging into the website greenjoystraw.com and editing personal information or requesting the Administration to do so.

Consumers have the right to submit a complaint about the disclosure of their personal information to a third party the Administration. When receiving this feedback, Green Joy will confirm the report, be responsible for answering the reason and guide Consumers to restore and secure the information.

Ways to receive consumer complaint information:

i) Here email: info@greenjoystraw.com

ii) By phone:+84(0)778107721

7. COMMITMENT TO THE SECURITY OF CONSUMERS' PERSONAL INFORMATION

Personal information of Consumers on the Website greenjoystraw.com is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on the Website greenjoystraw.com. The collection and use of information of each Consumer is done only with the consent of the Consumer unless otherwise provided for by law and this regulation.

Do not use, do not transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except for the cases specified in this regulation or regulation. provisions of the law.

In the event that the information server is attacked by a hacker leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to investigate and promptly handle it. and notify the Consumer of the incident.

Absolutely confidential all information on consumers' online transactions, including invoice information, accounting, and digitized documents at the company's storage system.

8. MECHANISM FOR RECEIVING AND SETTLEMENT OF COMPLAINTS RELATED TO CONSUMER INFORMATION

When detecting that their personal information has been misused for the purpose or scope, the Consumer sends a complaint email to the emailinfo@greenjoystraw.com or calls the number

+84(0)778107721 to complain and provide evidence related to the case to the Management Board. The Administration commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.